Privacy and Confidentiality Statement

Navitus works hard to protect your privacy. This website is provided as a service to our members and partners. We do our best to make sure the content on this website is correct. We also try to make sure it is timely but cannot guarantee its accuracy. You are fully responsible for using the information on this site. NAVITUS HEALTH SOLUTIONS IS NOT LIABLE FOR ANY CLAIM, LOSS, OR DAMAGE RESULTING FROM ITS USE.

Navitus provides links to outside sources as a courtesy. Navitus is not responsible for information on other websites.

What Types of Data Do We Collect?

We may use your health data to provide you with pharmacy benefits if you log into a member portal. This may include the following:

  • Data we receive from you, your employer, or benefits provider. Examples include:
    • name
    • address
    • date of birth
    • medical history
  • Data we receive from transactions and other sources. Examples include:
    • health care claims
    • payments
    • service requests
  • Data you allow us to collect from others.

Some of our websites need you to create an account. You will be asked to provide the following:

  • Proof of Who You Are: You will be asked to provide information that identifies you as an authorized user of the site.
  • Answers to Questions: Member portal users will need to give answers to three questions. You will be asked one question each time you log in. The questions help identify who you are.
  • Password: A password will need to be chosen. It will need to follow industry standards for password creation. Passwords expire after 180 days.

How Do We Protect This Data?

We use your personal data to provide services. Our policies protect your data. These policies comply with federal law. We limit the use of your personal data. We ensure that only authorized staff has access to it. We review our policies often to make sure your privacy is protected. Only those with a legal right and need can use your personal data.

How May We Use or Share Your Information?

We will only share your personal data if allowed by law.

Opting Out of Information Sharing or Gathering

Navitus does not sell or give your personal data to other companies. An “opt out” option will never appear on our sites. You will not need to complete an “opt out” form.

Stored Information

This site uses cookies. “Cookies” are small pieces of data kept by your computer when you are on our sites. This data includes:

  • IP addresses (internet addresses)
  • Date and time

Cookies are used to help you move through the sites faster. They help us see how many visits we have to our sites. This does not identify any individual. Cookies are removed once you sign out of the website. They are also removed if you close your browser.

Privacy

Navitus works to protect your privacy. We protect your privacy in the following ways:

  • We gather data through pharmacy records. We may receive data from hospitals, doctors or pharmacists. It may come from any health insurer.
  • Only approved staff can access your health data.
  • Our policies protect your health data. These policies comply with federal law. Our employees are trained in our privacy policies. Other parties may maintain your health records. These parties must also enforce privacy policies.
  • We rely on your contact data to provide services. We rely on you to provide accurate information. This includes your name, address, and phone number. All mailings by Navitus rely on this. We are not liable for mailings sent with an incorrect address, provided by you.

Abuse of our privacy policies is serious. It is considered a crime. It will not be allowed by any Navitus employee or other party.

Security Statement

Navitus provides private and secure websites. We protect our clients with security measures. They are among the best in the industry. They include:

  • Firewalls: Personal health data is stored in secure records. Records are secured by firewalls.
  • Secure Passwords: Passwords are given based on standards set by the Health Insurance Portability and Accountability Act (HIPAA).
  • Layered Access: Access rights are controlled by security.
  • Session Timeout: The logon session will end after a period of no activity.
  • System Review: The Web server is reviewed often. Security updates are made as they become available.

Encryption

We scramble all data moved over the Internet. We use Secured Sockets Layer (SSL) systems. This is supported with digital licenses. A trusted third-party called a Certification Authority (CA) oversees the licenses. A CA is a trusted online service. They operate 24 hours a day, 7 days a week and on a global basis.
 
Questions?

If you have any questions about these policies, please refer to the Contact Us page.